PT Guest Services Agent

The Slate Denver, Tapestry Collection by Hilton, is located in the landmark building that formerly housed the Emily Griffith Opportunity School. Situated just steps from the Colorado Convention Center in downtown Denver, The Slate is a vibrant destination and the cornerstone of Denver’s newest gathering spot. This modern yet nostalgic property offers contemporary accommodations, a fresh restaurant concept, and unique meeting spaces.

About the role

The Guest Service Agent ensures smooth check-in and check-out procedures, maintains accurate guest records, and provides outstanding guest service. This role supports the hotel’s front office operations, handling guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Requirements

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency in property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

• Primarily indoor work within the hotel’s front desk and lobby areas.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
• Flexible schedule required, including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members.

Pay

$20/hour

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks