PT Server

About the role

The Server position at MBK Senior Living is dedicated to enhancing the dining experience for residents, family members, and visitors. This role requires a combination of customer service excellence, attention to detail, and a passion for hospitality.

Responsibilities

• Takes written food orders and serve meals to residents, family members and visitors in a professional, efficient and courteous manner making sure that customer satisfaction is the result
• Assist residents with meal/menu selections as necessary or requested
• Use proper etiquette and manners while waiting tables courteously and professionally (serving from the left, clearing used dishes between courses, etc.)
• Review residents dietary needs, as outlined by Supervisor
• Track resident attendance at meals, and provide that information in a timely manner to the appropriate person
• Ensure that all residents are greeted and seated properly, making extra efforts to integrate new residents making them feel welcome and comfortable
• Ensure a clean sanitary dining area and comply with all policies and procedures regarding the proper handling and serving of food
• Display tact and friendliness when dealing with residents, Team Members, and guests
• Aid in community marketing effort through positive interactions, dress and behavior by following all grooming and dress standards
• Serve, clean, reset tables, return dishes to kitchen
• Clean and set up of all dining and food service areas including stocking of condiments pulling old items and restocking as necessary (sugars, salt/pepper, ketchups, etc.)
• Cooperate and assist with other kitchen and dining services to ensure residents have a positive dining experience
• Report any safety or equipment issues to Supervisor

Requirements

• Exposure to restaurant operations or the ability to learn
• Age over 18 years or have proper work permit and authorization documentation
• Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
• Basic counting skills as required by the position (tracking meals/residents, etc.)
• Good communication skills including the ability to speak, write, understand, and read English
• Ability to operate standard serving equipment (salad bar cart, trays, heating cart, etc.)
• Mindful regarding the use of resources and supplies, minimizing waste and misuse when possible
• Complete the dining room training course with CCG
• Meet and maintain all state specific regulatory requirements

Physical Demands

• Must be mobile and able to perform the physical requirements of the job including standing for long periods of time, bending, kneeling, stooping, pushing, pulling, and repetitive motion
• Able to move intermittently throughout the work day and throughout the community
• Able to lift/carry 40+ lbs., push and pull carts as necessary

Benefits

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Paid sick leave under the Colorado Healthy Families and Workplaces Act

Pay and Schedule

• Pay Range: $15.00-$18.00/hour
• Schedule: Varied options available. Will be discussed during interview

Qualifications

• Education, experience, special skills, licenses, and certifications as outlined in the Requirements section

Skills

• Customer service skills
• Attention to detail
• Time management
• Communication skills
• Physical stamina

Benefits

• Full-time Benefits Include: Rich benefits package including Medical, Dental, Vision, and 401k matching up to 4%
• Childcare and eldercare assistance
• Paid sick leave under the Colorado Healthy Families and Workplaces Act

Pay

• Pay Range: $15.00-$18.00/hour

Schedule

• Schedule: Varied options available. Will be discussed during interview

Application Review

Applications will be reviewed on a rolling basis until the position is filled.

Job Summary

The Server is responsible for making the residents dining experience pleasant and positive; providing the highest quality of customer service, while maintaining dining areas, seating residents and serving meals.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents

If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements

• An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.
• All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs.
• If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately.
• An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding.
• In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.