Pt Serv Rep Infusion Cntr MHO

MISSION, VALUES and SERVICE GOALS

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides Administrative Support To The Director/Manager

• Administers, updates and implements, if necessary, established Departmental and Memorial Hospital policies/procedures and standards.
• Recommends new policies/procedures and practices to the Director/Manager.
• Develops, maintains and updates the Departmental files in the hospital information systems.
• Independently gathers data and composes and prepares complex documents and reports.
• Performs diversified duties specific to the Department’s needs.
• Provides research, coordinates special projects and prepares data, reports and graphs.
• Makes arrangements for meetings, conferences, training sessions, health fairs, educational programs, etc. as directed.
• Performs scheduling, billing related duties and transcription as needed by the Department.

Assists The Manager With Coordination Of The Daily General Operational Activities Of The Department

• Assists with workload assignments, staff scheduling, training and orientation of new employees, validation of employee competencies, etc. per the specific needs of the Department.
• Provides input for employee performance appraisals, as appropriate.
• Coordinates the work schedules and vacation requests of the staff in order to meet the needs of the staff and the Department, as appropriate.
• Communicates with the Director/Manager regarding any possible problems (for example, staffing or scheduling problems) in a timely manner.
• Facilitates communication and teamwork among the staff and acts as a resource for the staff.
• Ensures a smooth work flow.
• Builds and maintains effective working relationships, with internal and external contacts.
• Disseminates and sources information throughout the organization.
• Researches problems and provides resolution in a timely manner.
• Also responds to requests and complaints.
• Facilitates timely responses to inquiries or concerns and ensures satisfactory problem resolution.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Maintains appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's Six-Point Operating System

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent).
• An Associate’s Degree (or equivalent) is preferred.
• A minimum of five years of progressively responsible experience (where knowledge of office procedures and organization skills were obtained) in a related environment is required.
• Previous experience in a leadership role is desired.

Knowledge & Skills

• Demonstrates a solid understanding of Department services, functions and processes.
• Requires the skills necessary to plan and organize operational activities and effectively evaluate the staff.
• Requires good judgment and the ability to work independently and proactively.
• Requires the leadership skills necessary to elicit cooperation and support from others and motivate and coordinate the staff’s daily activities.
• Requires a customer-service orientation and effective analytical, decision making, negotiation and problem solving skills.
• Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets).
• Requires the ability to maintain databases.
• Demonstrates ability to utilize various software packages to produce reports, presentation materials or other documents.
• Demonstrates solid general clerical skills (i.e., filing, typing, operating basic office equipment, etc.); also must be detail oriented and able to gather data from several sources.

KNOWLEDGE, SKILLS AND ABILITIES (contd.)

• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with patients, Physicians and staff.
• Demonstrates knowledge of and a commitment to Memorial Health System’s mission and values and the organization’s goal of providing world class service by following Memorial’s Performance Essentials.