PT Screener Navigator

Buffalo City Mission is seeking a Referral and Navigation specialist to work part‑time at the men’s shelter in Buffalo, NY.

Responsibilities

• Client Screening & Navigation
  • Provide empathetic and culturally competent screening for social determinants of health via phone, virtual, and in‑person.
  • Process daily screening and referral intakes, including client communication, documentation, and insurance/eligibility verification.
  • Receive, prioritize, monitor, and triage all referrals to connect clients with the appropriate community partner.
• Case Management & Documentation
  • Manage incoming referrals to ensure successful and timely connections.
  • Document all client progress and actions within the organization’s IT platform, ensuring policy compliance.
  • Maintain effective communication with clients and referring organizations to confirm resolution or redirect referrals as needed.
• Partner & Team Collaboration
  • Provide excellent customer service and technical support to community partners.
  • Handle client and partner concerns with empathy, patience, and professionalism.
  • Support assigned internal workgroups.
• Crisis Intervention
  • Respond to and de‑escalate crisis situations in a calm and professional manner.
  • Provide direct support to residents experiencing emotional distress or other crises.
  • Contact emergency services (police, medical, mental health) as needed.

Qualifications

• High School diploma or GED required.
• Minimum of two (2) years of successful experience in community engagement, healthcare, public health, non‑profit, or similar operations.
• Proficient computer skills and willingness to learn new software.
• Bilingual or multilingual fluency is required.
• Previous screener/navigator experience preferred.
• Reliable transportation for local travel (up to 20%) to partner sites and community events; proof of auto insurance if using a personal vehicle.
• Experience in care coordination, care management, or community‑based client services preferred.
• Familiarity with HIPAA regulations and health insurance billing preferred.
• Commitment to a mature walk with Jesus Christ and ability to articulate that belief.

Benefits

• Medical coverage with a single‑high premium paid in full by the employer.
• Health Savings Account (HSA).
• Vision coverage.
• Employer‑paid life insurance.
• Supplemental insurance options.
• A workplace culture rooted in faith, compassion, and service.

Pay

$21‑$23 per hour