PT Sales Associate Cashier

Location: Knightdale, NC (Store 00723 Front End)

About the role

Provide fast, easy, flexible and friendly service to customers while meeting Food Lion customer service standards. Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximize sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate, friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging.
• Check the bottom of every cart and under baby seats for items before completing an order.
• Follow correct bagging procedures and use appropriate bags.
• Scan customers' orders and handle payment transactions per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
• Follow procedures for refunds and error correction and maintain accurate cash control.
• Perform overrides as required.
• Identify customers needing assistance and offer to take orders to their cars.
• Maintain alertness and call for assistance when needed to meet service standards.
• Check prices quickly and accurately.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform with apron and name badge, maintaining a neat appearance.
• Retrieve shopping carts from the parking lot and cart corrals using the tether strap.
• Keep the workstation and front‑end area neat and clean.
• Report register malfunctions to the Customer Service Manager or MOD.
• Ensure the MVP savings center kiosk is stocked with paper and functioning.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct unsafe conditions.
• Notify QA of cleaning or maintenance issues on the front end.
• Complete computer‑based training (CBT) and training aid courses.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Use computers and other communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb. continuously, 25 lb. frequently, and 50 lb. on occasion.
• Pull or push up to 75 lb. on occasion.
• Stand 100 % of the time, frequently walking short distances.
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, house plants/flowers, and household cleaners.
• Frequent handling of currency (paper and coin) and operation of equipment such as cash register, lottery machine, scanner, computer, and calculator.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check ID cards, checks, invoices, and other written documents.
• Move empty bottles and containers from the front end to the back room where applicable.