PT Sales Associate

About Lovesac

We are a young-at-heart, fast-growing furniture company dedicated to helping people fill their homes with Total Comfort™. We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered right to your door, allowing our customers to live the life they want. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown, but our goal remains the same: to create truly adaptable, comfortable furniture that can be with you for life.

About Our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to excel within our industry and make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, but it’s also about making a positive impact on everyone our business touches.

About the Role

As a Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products designed to evolve with you, love building relationships, and are dedicated to making every customer experience extraordinary, join our Lovesac Retail Team!

Responsibilities

• Actively engage with customers using our Lovesac selling techniques.
• Achieve personal sales goals and key performance indicators.
• Provide attentive service to all customers and build customer loyalty.
• Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
• Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
• Conduct customer outreach using company-provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including opening & closing the store, inventory, exchanges, marketing, promotions, and ensure they are followed to company standards.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by Management.

Qualifications

• 18 years of age or older.
• High-school diploma or equivalent.
• Minimum of 1 year of experience in a retail or customer service role.
• Able to work flexible hours including evenings, weekends, and holidays.
• Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers, and using internal CRM systems.
• Support Lovesac's omnichannel customer experience by assisting in-person at your home store, local stores, third-party vendors, and remote customer service shifts.
• Must be able to travel, as required, to local stores, third-party vendors, and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, and ensuring customer privacy and safety.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally, or assemble furniture while working on the selling floor. This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, and climbing.

Skills & Values

Our Lovesac Values:

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
• Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies:

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Benefits

• Competitive hourly wage
• Quarterly sales bonus payout
• Flexible hours and remote shifts
• Paid time off & holiday pay
• 401K matching contribution
• Health plan discount
• Employee Assistance Program
• Financial wellness tools
• Associate discounts
• Pet insurance

Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. They will be paid 1.5 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 1.5 times their regular rate for any hours worked on company-recognized holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.