PT Sales Associate-1

About the Company

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home, and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education, and community.

You are seeking a work environment where people are encouraged to dream, explore, discover, and laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life at Tory Burch

• Join a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
• Culture is welcoming and inclusive—everyone is empowered to make a difference.
• Competitive pay and rewards for high performance.
• Comprehensive benefits to support mental and physical health, financial security, and overall wellness.
• Generous employee discount and access to exclusive special offers on Tory Burch collections.
• Retail Excellence Programs in Styling, Coaching, Brand Ambassador, and supportive Retail Leaders to help you grow.
• Opportunities to give back through the Tory Burch Foundation and paid volunteer days.

Responsibilities

• Drive the Business & Deliver Results
  • Achieve personal sales and metric goals.
  • Build and maintain new and existing customer relationships.
  • Maintain a solid, organized client book to generate consistent, proactive sales volume following clienteling standards.
  • Be aware of and react to the rhythm of your business through clienteling, outreach, and event opportunities.
• Be a Buddy/Team Player
  • Lead by example and model behavior reflecting the company’s core values.
  • Appropriately manage conflict and take ownership of your role in the team dynamic.
  • Demonstrate maturity and integrity.
  • Contribute to a positive, fun, professional, and productive atmosphere.
• Create the Customer Experience
  • Deliver on the five stages of the transformational customer experience.
  • Demonstrate strong selling skills and extensive product knowledge.
  • Take ownership of the boutique experience, customizing it for your customer demographic.
  • Maintain a “One Company” perspective on charge sends, returns, and other transactions.
  • Use in-store technology tools to ensure a transformational experience for every customer.
• Represent the Brand
  • Understand and communicate the Tory Burch brand philosophy and lifestyle.
  • Emulate the brand aesthetic and embody a strong sense of fashion with an enthusiastic attitude.
  • Maintain all brand and operating standards for consistency.
  • Assist in maintaining store presentation standards.
• Operational Excellence
  • Follow all sales and operational policies and procedures.
  • Accurately process POS transactions and capture customer information.
  • Assist with operational and back-of-house activities as needed.
  • Adhere to loss prevention policies and procedures.
  • Understand radio communication and in-store technology tools, using proper etiquette.
  • Demonstrate attention to detail, multitasking, and prioritization skills.

Requirements

• 1-3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with excellent verbal and written communication skills.
• Open availability for a flexible work schedule, including overnights, evenings, holidays, and weekend shifts.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.

Core Skills

• Adaptable
  • Change course easily and work well in ambiguous situations.
  • Show grace under pressure and balance multiple priorities.
  • Own mistakes and learn from them.
• Entrepreneurial Spirit
  • Take initiative and build for the future.
  • Take personal ownership and accountability.
  • Be resourceful in getting things done.
• Collaborative
  • Be self-aware, open-minded, and integrate others’ perspectives.
  • Communicate directly but respectfully across functions.
  • Know when to involve others and when to make decisions.
  • Take an inclusive approach.
• Client & Brand Focus
  • Be passionate about the brand and the work.
  • Create a transformational client experience.
  • Make decisions in the best interest of the company and customers.
  • Focus on both internal and external customers.
• Live the Values
  • Embody the “Buddy Values”: kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion.
  • Contribute to a positive and productive environment.
• Functional Expertise
  • Possess the skills necessary to perform the job.
  • Stay current on trends, skills, and practices.
  • Put learning into practice.
• For People Managers: Team Builder
  • Set team goals and roles.
  • Develop, motivate, and empower team members.
  • Deliver constructive and encouraging feedback.
  • Hold people accountable for results and recognize high performance.
• For People Managers: Change Leader
  • Challenge the current point of view and put changes in context for the team.
  • Execute changes that impact the business proactively and positively.
  • Listen to and keep the team informed.

How We Work Together

• Adaptable – We change before we have to.
• Entrepreneurial – We own it.
• Collaborative – There’s no “I” in Tory.
• Client & Brand Focused – We put ourselves in Tory’s shoes.
• Live the Values – We show up for each other.
• Functional Expertise – We’re constantly learning and growing.

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility, and lead with excellence & humor.

Pay

The compensation range for this position is $15.00 USD - $15.00 USD. Our offer will be based on your relevant experience and work location.

Benefits

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Key benefits include:

• Health and wellness programs for mental and physical well-being.
• Financial security benefits.
• Generous employee discount and exclusive special offers on Tory Burch collections.