PT Sales Ambassador

About the role

Ralph Lauren Corporation is seeking individuals who embody the passion, dedication, and leadership qualities required to succeed as a Sales Ambassador. This role offers a unique opportunity to be part of a dynamic team that curates exceptional lifestyle experiences for clients, fostering a culture of belonging and inclusivity.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and showcasing detailed product knowledge.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing and successful outreach.
• Leverage digital tools to enhance clienteling and drive sales achievement.
• Support team in achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence.
• Develop genuine connections with customers while advising them on product recommendations that align with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (KPIs).
• Adapt and showcase product recommendations differently based on whether a customer is remote or in-person, demonstrating flexibility based on customer needs.
• Utilize tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to Management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain.
• Support a professional and positive work environment, champion company core values, and uphold company policies.
• Collaborate with colleagues to contribute to a cohesive and inclusive team environment.
• Engage in networking and sourcing talent to support the store and team in finding top talent.

Requirements

• Preferred sales experience in a complex, high-volume or high-profile specialty environment.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals.
• Ability to lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may require day, evening, and weekend shifts.
• Experience selling to customers using digital tools is preferred.