PT Sales Ambassador

About the role

At Ralph Lauren, Sales Ambassadors curate exceptional lifestyle experiences for clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and serve as the entry point for future Management roles, where you can begin to write your Next Great Chapter and leave your mark on the brand’s legacy.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Understand how to adapt and showcase product differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Customer Relationship Management (CRM): Utilizing tools like Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always the priority.
• Provide necessary feedback to Management on category opportunities