PT's Wings & Sports Food Server

Job Description

Summary: As the Food Server, you play a key role in creating a fun and engaging tavern experience by delivering exceptional service and personalized food and beverage recommendations. You are responsible for presenting menus, taking accurate orders, and ensuring each guest enjoys a warm, memorable visit. Your expertise in menu knowledge, drink pairings, and hospitality helps drive guest satisfaction and supports overall team success.

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Enthusiastically demonstrate knowledge of beer, spirits, and wines
• Present menus, utilize suggestive selling techniques, and answer guest questions regarding food and beverage options
• Accurately take beverage and food orders and input into POS system using Universal Seating guidelines
• Handle payment transactions and ensure correct change or receipt is provided; obtain required guest signatures
• Resolve guest complaints promptly and report concerns to management
• Aid team members with food running, side work, and drink service when needed
• Maintain cleanliness, sanitation, and organization of assigned work areas
• Respond to guest inquiries about hotel services and local attractions
• Ensure all food is served in accordance with health, safety, and sanitation regulations
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 6 months of experience in a full-service dining venue
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Proven experience delivering high-touch guest service in a fun, high-energy environment
• Ability to multitask and maintain composure in a high-volume setting
• Comfortable with self-banking and cash handling
• Previous experience using POS systems, computers, and calculators
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Physical Requirements

• Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Sometimes sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot/cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases