PT REGISTRATION SPEC - ED

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care. Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

About the role

The Emergency Department Patient Registration Specialist coordinates the registration process for all patient encounters within the Emergency Department, which operates 24/7.

Responsibilities

• Performs Quick Registration for Emergency Department encounters in a timely manner.
• Coordinates front desk patient flow and notifies the triage/charge nurse of patient situations requiring urgent clinical attention.
• Accurately completes full registration, gathering demographic and financial information for all patient encounters, following EMTALA guidelines.
• Collects co-payments/deposits based on verification information obtained, generates receipts, and delivers all cash transactions to the facility cashier for proper posting.
• Utilizes the electronic signature system to complete registration forms and explains necessary information to patients/family members, such as consent for treatment, advance directives, and Medicare forms.
• Follows the facility de-escalation process when situations arise, contacting appropriate resources (e.g., Security, House Supervisor).
• Utilizes bedside registration efficiently and effectively.
• Monitors and updates the registration status for each patient using the Emergency Department Tracking board.
• Issues Medicare notices (Inpatient Rights/MOON) timely to patients as appropriate, based on Patient Status Order and Insurance.
• Demonstrates the ability to meet registration quality and MSP accuracy of 95% monthly/quarterly.
• Works various daily reports for follow-up on information initially unobtainable (e.g., PIN report, Failed Bill Report).
• Keeps up with regulatory and insurance requirements, incorporating changes into daily job functions.
• Activates manual systems for computer network downtime and notifies leadership of unscheduled downtime occurrences.
• Adheres to established departmental policies, procedures, objectives, process improvement initiatives, safety, environmental, and infection control standards.
• Attends monthly staff meetings and participates in discussions regarding work performance and departmental/hospital updates.
• Completes required education assignments annually.
• Professionally interacts with patients, physicians, visitors, and other hospital staff members.
• Promotes good public relations for the department and the hospital.
• Works efficiently in all areas of the Emergency Department (e.g., Front Desk, EMS registration, Discharge/Financial Counselor).
• Completes insurance verification for all encounters admitted through the Emergency Department for the Advanced Care at Home program and Utilization Management.
• Rotates on-call and holiday schedules to meet departmental demands in the 24/7 environment.
• Assists acute nursing floors with tasks such as assignment of beds, PIN corrections, printing labels, and canceling discharges.
• Provides assistance to visitors presenting through the Emergency Room Entrance.
• Performs registrations for various clinical sites/areas (e.g., Select Specialty, Encompass, Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions).
• Handles Legal Blood Alcohol/Toxicology registration for external Law Enforcement Agencies.
• Provides demographic and billing information to Ambulance Services.
• Updates the HRTS TN Gov system as requested for facility availability and status.
• Demonstrates the ability to perform tasks within multiple computer/software applications (e.g., STAR, Cerner, TransUnion, and various insurance websites).
• Multi-tasks by managing multiple patients’ registration information until completion.
• Follows policies, procedures, and safety standards.
• Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Requirements

• Minimum 6 months of customer-facing/customer service experience and basic computer skills required.
• Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.