PT - PM Front Desk Agent - Westin Tempe

About the Role

The Front Desk Agent plays a key role in delivering exceptional guest experiences at The Westin Tempe. You will be part of a welcoming team responsible for greeting and registering guests, providing prompt and courteous service, and ensuring a high level of guest satisfaction throughout their stay.

Responsibilities

• Greet and register guests in a friendly, professional manner.
• Provide timely and courteous service, including check-in and check-out.
• Handle guest inquiries and resolve issues with patience, tact, and diplomacy.
• Assist with mathematical calculations using a calculator.
• Monitor and respond to emergency situations as needed.
• Collaborate with team members and assist with additional duties as required.
• Maintain a professional appearance and demeanor at all times.
• Adhere to hotel security policies and procedures, including key controls and reporting safety hazards.
• Uphold high standards for work procedures, punctuality, and attendance.

Requirements

• Ability to communicate effectively in English.
• Self-starting personality with a calm and professional disposition.
• Strong interpersonal skills and ability to build relationships with guests and associates.
• Willingness to assist co-workers and work as part of a team.
• Proficiency in using a computer system for data input and retrieval.
• Ability to stand and move throughout the front office area for extended periods.
• Observational skills to detect signs of emergency situations.

Benefits

• Team Member and Family Room Discounts at Crescent Hotels & Resorts and Marriott Hotels.
• Flexible schedules for work-life balance.
• Career growth and development opportunities.
• Insurance benefits available for both full-time and part-time team members.
• 401k Plan with company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach initiatives.
• Tuition reimbursement for continued education.

Schedule

Part-time, evening (PM) availability required, including weekends and holidays.