Front Desk Agent - PM

About the role

Check in customers using computer programs and equipment and provide guests with directions to their room.
Inform customers of all on-site amenities and any relevant information that is needed to use them.
Handle and resolve guest complaints.
Invoice and bill guests for their stay and services used.
Communicate with guests to better understand their individual needs to provide them with the best service possible.

Responsibilities

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.

Requirements

A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor’s degree. Relevant industries include sales, customer service and computers. Most hotel clerks will receive on-the-job training in the first few weeks in the position. A new front desk clerk may work with an experienced front desk clerk until they are ready to manage the expected tasks on their own.

Qualifications

• Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk.
• Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk.
• Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
• Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.

Skills

• Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk.
• Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk.
• Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
• Problem-solving: The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.

Benefits

We offer a great salary and benefits including a uniform, great room discount and superb training. Join us and you'll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Pay

The pay range for this role is not specified.

Schedule

The schedule for this role is not specified.

Company Information

KMG Hotels was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels.