PT Party and Event Host

About the role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver the Brand Promises.

Responsibilities

• Event Coordination: plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages (4 to 94+), creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.
• Customer Experience: help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck un‑load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
• Other duties as assigned.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills (written, verbal, nonverbal) and listening skills.