PT Party & Event Host

About the role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they need, ensure fast and friendly checkout, and complete operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards to uphold the brand promises.

Responsibilities

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages (4 to 94+), creating an environment of fun and creativity.
• Demonstrate and instruct party participants in completing craft projects; perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks: answering emails, making phone calls, completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold company cleanliness and safety standards; set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards; complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes: Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck un‑load, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision