PT Optical Sales Associates - Lincoln, NE
CUSTOMER SERVICE
Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patient eyewear needs.
Recommend specific lenses, lens coatings and frames to satisfy patient needs.
Assist patients in selecting frames according to style and color.
Ensure frames are coordinated with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with proper frame repairs and adjustments.
Show patients how to insert, remove and care for their contact lenses.
BUSINESS AND OPERATIONAL STANDARDS
Maintain a complete knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders containing specific instructions for Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Minimum Knowledge, Experience & Skills Requirements
Maintain license as required by state.
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
Previous experience in an office and/or optical dispensing is preferred.
Essential Functions & Work Requirements
Able to effectively communicate at all levels within the organization through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods of time.
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.).
Able to lift 10 to 20 pounds.
Able to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Able to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development