PT Operations Support Associate

About the role

The Operations Support Associate plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsibilities include receiving deliveries, processing merchandise according to company guidelines, managing store recovery, and supporting the needs of the selling floor.

Responsibilities

• Inventory Management & Operations
• Execute daily RFID inventory scans for accurate floor replenishment
• Manage "Ship to Home" orders and store-to-store transfers
• Complete ISOS replenishment activities and stock room resets
• Process retickets, create tags, and associate RFID tags
• Maintain organized stockroom and sales floor inventory levels using company guidelines
• Customer Service & Sales Floor Support
• Create memorable customer experiences through exceptional service
• Support Brand Ambassadors with stock checks and merchandise delivery
• Greet and assist customers with their shopping needs when on sales floor
• Process sales transactions and follow company policies for returns, discounts, and customer data capture
• Maintain clean, welcoming sales floor and fitting rooms
• Balance operational tasks while prioritizing customer experience
• Visual Merchandising & Store Standards
• Participate in visual merchandising of sales floor
• Maintain store presentation standards following company guidelines
• Provide feedback to Management on product and category opportunities

Requirements

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Ability to build and maintain positive working relationships with customers, management, and co-workers

Qualifications

• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Ability to build and maintain positive working relationships with customers, management, and co-workers

Skills

• Strong organizational skills
• Attention to detail
• Customer service orientation
• Ability to work independently and as part of a team

Benefits

• Flexible scheduling options
• Opportunities for professional growth and development

Pay

$15 - $19.72 hourly

Schedule

Flexible scheduling options based on business needs