PT Night Auditor

About the role

We are looking for a skilled and passionate individual to join our Front Office Team at Crescent Hotels & Resorts. Our team is committed to providing exceptional benefits, including a 401K matching program, flexible scheduling, highly competitive wages, and discounts for both you and your family.

Responsibilities

• Provide excellent customer service to guests and ensure smooth operation of front desk and accounting during the overnight shift.
• Check in guests, answer phones, take reservations, respond to guest complaints, requests, and emergencies.
• Process invoices and reconcile accounts, investigate and resolve out-of-balance accounts, maintain accurate financial records and ledgers.
• Help prepare for forecasts and audits.

Requirements

• At least 1-2 years of hotel front office experience or prior experience as a Night Auditor.
• An eye for detail and a passion for providing quality service to guests.
• Prior Hyatt brand experience, excellent computer, customer service, and communication skills.
• Knowledge of Otelier and Opera Cloud (preferred).

Qualifications

We value diversity and inclusivity. Our team is dedicated to creating an environment that respects and celebrates the differences among our associates, much like the guests and owners we serve. We are committed to fostering open and honest conversations about race, equity, diversity, and inclusion.

Skills

• Excellent customer service skills.
• Detail-oriented.
• Strong organizational and problem-solving abilities.
• Proficient in using Otelier and Opera Cloud (preferred).

Benefits

• 401K matching program.
• Flexible scheduling.
• Highly competitive wages.
• Discounts with our Crescent managed properties in North America for you and your family members, along with Hyatt Hotel Associate discount worldwide.

Pay

Competitive wages based on experience and qualifications.

Schedule

Overnight shift work.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.