PT Member Specialist

Responsibilities

• Provides member service, maintains the checkout area, and resolves member issues and concerns
• Promotes Sam's Club products and services
• Provides guidance and support to members regarding self-service technology
• Processes member purchases; assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Follows proper procedures for handling merchandise; corrects and reports unsafe situations to facility management
• Maintains entrance and exit areas; acknowledges members, verifies membership cards, and identifies member needs
• Assists members with purchasing decisions and locating merchandise
• Zones the area; arranges and organizes merchandise; assists members with transporting items
• Maintains a safe shopping environment; reviews member receipts
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
• Maintains paperwork, logs, and other required documentation; executes emergency response procedures
• Ensures compliance with company security and safety practices
• Assists with the training of Member Frontline Services associates on company processes and procedures
• Teaches new technology and tool functionality; delivers new programs rollout training
• Provides continuous learning and process improvement opportunities
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
• Identifies shrink and damages
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent
• Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
• Respect the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members: Delivers results while putting the customer first
• Serve our Customers and Members: Makes decisions based on reliable information; balances short- and long-term priorities