PT Member Specialist
About the role
Position summary: Provides member service, maintains checkout area, resolves member issues, promotes Sam's Club products and services, guides members on self‑service technology, processes purchases, handles payments/returns/refunds/exchanges, follows safety standards, conducts safety sweeps, handles merchandise, corrects/reports unsafe situations, maintains entrance and exit areas, acknowledges members, verifies membership, assists with purchasing decisions, locates merchandise, zones area, organizes merchandise, assists with transporting items, maintains safe shopping environment, reviews receipts, safeguards assets, maintains documentation, executes emergency procedures, ensures compliance with security/safety practices, assists in training associates, delivers technology and program rollout training, provides continuous learning opportunities, identifies shrink/damages, complies with ethics and integrity policies, collaborates with managers/co‑workers, adapts to change, respects individual, acts with integrity, serves customers/members, strives for excellence.
Primary Location: 333 SAW MILL RIVER RD, ELMSFORD, NY 10523-1516, United States of America
Responsibilities
- Provides member service
- Maintains the checkout area
- Resolves member issues and concerns
- Promotes Sam's Club products and services
- Provides guidance and support to members regarding self‑service technology
- Processes member purchases
- Assists with payments, returns, refunds, and exchanges according to company policies
- Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
- Follows proper procedures for handling merchandise
- Corrects and reports unsafe situations to facility management
- Maintains entrance areas
- Acknowledges members, verifies membership cards, and identifies member needs
- Assists members with purchasing decisions
- Locates merchandise
- Zones the area
- Arranges and organizes merchandise
- Assists members with transporting items
- Maintains a safe shopping environment
- Maintains exit areas
- Reviews member receipts
- Acknowledges the member and identifies member needs
- Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity
- Maintains paperwork, logs, and other required documentation
- Executes emergency response procedures
- Ensures compliance with company security and safety practices
- Assists with the training of Member Frontline Services associates on company processes and procedures
- Teaches new technology and tool functionality
- Delivers new programs rollout training
- Provides continuous learning and process improvement opportunities
- Ensures area of responsibility is maintained in accordance with company policies by properly handling returns
- Identifies shrink and damages
- Complies with company policies, procedures, and standards of ethics and integrity
- Completes work assignments and priorities using policies, data