PT/FT Billing Administrative Assistant

About the role

This onsite position is responsible for managing patient accounts related to emergency room visits, answering patient calls and messages regarding billing questions or customer service questions/complaints, and performing administrative duties as assigned by the billing director.

Responsibilities

• Review and confirm the accuracy of patient demographic and insurance information for billing purposes.
• Generate patient statements, respond to billing inquiries, explain charges and insurance coverage, set up payment plans, and initiate collections procedures when necessary.
• Liaise with patients, the billing company, insurance companies, and other departments to resolve billing-related issues, provide necessary documentation, and facilitate effective communication regarding claims and reimbursements.
• Ensure compliance with HIPAA and other regulatory requirements in all billing and collection activities.
• Compile and analyze billing data, generate reports on key performance indicators (KPIs), and assist in monitoring revenue cycle performance.
• Rectify internal Electronic Health Record (EHR) data errors in the billing system to ensure accurate reporting metrics.
• Review failed payment plans, attempt revenue recovery, and report metrics monthly.
• Generate invoices for corporate accounts.
• Process incoming mail and make daily deposits.
• Perform miscellaneous job-related duties as assigned.
• Knowledge in CPT Codes preferred.

Qualifications

• High school diploma or equivalent (associate or bachelor's degree preferred).
• Minimum of 2 years’ experience in customer service or patient advocate position.
• Proficiency in Microsoft Office applications, including Microsoft Excel (creating spreadsheets, using formulas, and analyzing data).
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Knowledge of healthcare compliance regulations, including HIPAA.
• Familiarity with electronic health record systems and medical terminology.
• EOB knowledge preferred.
• Knowledge of insurance plans, policies, and claim submission, a plus.