PT Front Desk - Hotel

About the role

A Front Desk Agent is responsible for checking hotel guests in and out of their rooms and ensures customers have a satisfying and enjoyable stay.

Responsibilities

• Greets guests, checks guests in and out of their rooms.
• Ensures that every guest has an enjoyable experience at the hotel.
• Answers guest inquiries including recommending activities and restaurants.
• Maintains safety of guest’s luggage when houseman is not available.
• Manages online and phone reservations.
• Maintains updated records of bookings and payments.
• Obtains guests’ contact details and stay dates.
• Processes all payments and verifies credit card data.
• Provides information about hotel, available rooms, rates, amenities, and payment options.
• Responds to guests’ complaints in a professional and timely manner.
• Liaises with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirms group reservations and arranges personalized services for VIP customers and event attendees, like wedding guests.
• Upsells additional facilities and services when appropriate.

Requirements

• High school diploma or equivalent.
• Bilingual in Spanish is a plus, but not required.
• Physical demands: regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear; frequently required to stand and walk; specific vision abilities required include close vision, distance vision, color vision & focus.
• Work environment: normal office environment with mild to moderate noise level.

Qualifications

• Computer literacy.
• Professional, polished image through in-person and phone interaction.
• Excellent communication skills, both written and verbal.
• Well-developed multi‑tasking, organizational skills, and detail‑oriented.
• Ability to work in fast‑paced environment and work well under pressure.
• Ability to handle sensitive information and keep strictly confidential.
• Dependable and reliable.

Benefits

• Competitive Salary
• Comprehensive training
• Medical Insurance
• Paid Time Off policies
• Great Discount Program
• And more!!!