PT Flex On Road Supervisor

About the role

This position completes general administrative tasks. He/She completes required audits during on-job supervision rides to ensure adherence to policies and procedures. This position utilizes technology to identify opportunities for performance improvement and risk mitigation. He/She communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. This position performs other tasks as requested.

Responsibilities

• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications

• Ability to work flexible shift hours, up to 5 days a week
• Small Package Operations Knowledge - Preferred
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Employee Type Permanent