On Road Supervisor

Job Summary

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment.

Responsibilities

• Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
• Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
• Applies an understanding of policies and procedures to situations and operations in a business area
• Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
• Ensures implementation and maintenance of a comprehensive health and safety plan
• Counsels and develops others using career development processes and tools
• Assesses, identifies, measures and monitors customer or business needs and trends

Requirements

• Bachelor's Degree (or internationally comparable degree)
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Must be at least 21 years of age
• Must have previous UPS Package car driving experience
• Ability to lift 70lbs/32 kgs
• Working knowledge of Microsoft word, Excel, Access, and Outlook
• Must be DOT certified, and willing to take a physical exam, including a driving test
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Qualifications

• Bachelor's Degree (or internationally comparable degree)
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Must be at least 21 years of age
• Must have previous UPS Package car driving experience
• Ability to lift 70lbs/32 kgs
• Working knowledge of Microsoft word, Excel, Access, and Outlook
• Must be DOT certified, and willing to take a physical exam, including a driving test
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience