PT Customer Service Representative

About the role

Transdev is seeking a part-time Customer Service Representative to act as a liaison between customers, providers, and clients. The position requires a friendly, customer service-oriented individual with a dedication to safety.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times, and addresses.
• Other duties as required.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Benefits

• Benefits include Vacation: up to two weeks days per year.
• Holidays: 8 Standard and 4 Floating.
• Medical, dental & vision, life insurance, 401k retirement benefits, short-term disability, and voluntary long-term disability.
• Benefits may vary depending on location policy.