PT Customer Service Rep

Part-time position starting at $12 per hour, Monday–Friday, 10:00 AM–2:00 PM (20 hours weekly). Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

About the role

At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We value accountability, drive, passion, and ambition, and believe in the power of our people to make a difference.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using provided scripts.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities: over 90% of our management team started as entry-level team members.
• Competitive pay with scheduled hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off (PTO) for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

Pay

Starting at $12 per hour with increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.

Schedule

Monday–Friday, 10:00 AM–2:00 PM (20 hours weekly).