PT Customer Service 2p-830pm 4755

About the role

We are seeking friendly and energetic part‑time Customer Service Team Members to join the Tim Hortons team at 2366 Grand Island Blvd, Grand Island, NY. The position works the evening shift (2:00 pm – 8:30 pm) including weekends. Your primary focus is guest satisfaction – from greeting guests to preparing quality food and beverage items – delivering exceptional experiences in a fast‑paced environment.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in‑depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive‑thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive‑thru area clean, organized, stocked, and ready for rush periods.
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures; use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well‑being of everyone.

Requirements

• Work is performed in a busy quick‑service restaurant where frequent communication with customers and coworkers occurs.
• Must be able to prepare a variety of food and beverage items and work with/train other employees.
• Frequent interruptions, task changes, and position shifts are expected.
• Physical demands include standing for prolonged periods; stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, and/or pulling light to moderate weights (5–50 lbs).
• Operate cash register system requiring repetitive hand movement and fine coordination, including use of electronic devices.
• Occasional exposure to cold/freezing and high heat temperatures.
• Ability to see and hear in the normal range (with or without correction) and to use a headset for extended periods to take and process customer orders.
• Regular and predictable attendance is an essential function of the job.

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast‑paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.