PT Customer Service 1pm-9pm 5659

We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr in Williamsville, NY.

Schedule

• Afternoon/evening shifts: 1pm–9pm, 4pm–8pm, 6pm–9pm
• Weekend shifts: 11am–7pm, 1pm–9pm

Responsibilities

Hospitality & Customer Service

• Create a positive first impression by maintaining a clean and inviting dining room and parking lot, and wearing proper attire
• Ensure coffee and products are always fresh and accurate by following REV procedures
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Use proper procedures to ensure accurate orders, such as repeating the customer’s order and verifying products delivered
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru
• Maintain speed of service targets by working efficiently and meeting customers’ needs

Restaurant Operations

• Adhere to all operational standards and guidelines for product preparation
• Prepare all products accurately by following the order monitor
• Communicate showcase and product needs to ensure availability for customers
• Regularly monitor and record temperatures of required products
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods

Policies & Procedures

• Follow all restaurant policies, procedures, and standards
• Practice proper hand washing techniques and adhere to sanitation guidelines
• Complete all sanitation tasks as outlined

Health & Safety

• Work in compliance with occupational health and safety legislation
• Follow safe work practices and procedures
• Use required personal protective equipment
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly
• Operate equipment and machinery safely to ensure the well-being of everyone

Requirements

• Excellent customer service skills with a friendly and welcoming attitude
• Ability to work in a fast-paced environment with a sense of urgency
• Strong communication and interpersonal skills
• Ability to work on a team and with multiple employees
• Attention to detail and ability to accurately process orders
• Willingness to assist with training new employees

Physical Demands & Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment

• Work is performed in a busy quick food service restaurant with frequent communication with customers and other employees
• Must be able to prepare a variety of food and beverage items and work with/train other employees
• Frequent interruptions, tasks, and position changes

Physical

• Stand for prolonged periods of time
• Stoop, bend, kneel, crouch, reach, and twist
• Lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.
• Operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices
• Occasional exposure to cold/freezing and high heat temperatures
• Verbally communicate to exchange information
• See in the normal visual range with or without correction
• Hear in the normal audio range with or without correction
• Ability to use and wear a headset for long periods of time to take and process customer orders

• Regular and predictable attendance is an essential function of this job