PT Customer Experience Admin Coworking

Your Future Role

Experience Coordinator

Requirements

• Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
• Support and interact with members, visitors and lab staff
• Hearing – Ability to receive detailed information through oral and telephone communication.
• Talking – Clearly expresses ideas by means of spoken word.
• Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision)
• Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

Perks and Benefits

• Competitive hourly rate
• Paid sick leave
• Potential bonus up to $500 per quarter
• Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses
• 401K
• Employee Assistance Program (EAP)
• Commuter Benefits
• Sick Time
• Employee Referral Program

Essential Knowledge, Skills, and Abilities

• Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills
• Experience in delivering a high level of hospitality and handling customer service request
• Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision
• A high attention to detail and being keen to deliver great experiences
• Being a self starter but being open and willing to take direction
• Knowledge of Microsoft Office suite, including Word, Excel and Outlook
• Planning, managing, and executing events or meetings

About the role

We are seeking an individual who enjoys creating lasting impressions and building long-term professional relationships. They should have an engaging personality and a love for hospitality. The ideal candidate will be fulfilled by the opportunity to contribute to someone’s day in small, but profound ways.

Responsibilities

You are the team member that our members see every day, and the backbone of our daily operations. Your responsibilities include:

• Providing a warm and professional welcome to visitors and users of the lab at reception.
• Effectively handling phone and in person requests for assistance.
• A keen attention to detail to anticipate Member needs.
• Opening and closing the lab location so that its ready for business and meet our brand standards.
• Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
• Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
• Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
• Creating a community through contributions to member events and fostering ways to engage members and the local community.
• Generating interest in the lab by assisting with certain local marketing activities.
• Knowing the Lab’s Members to ensure the best possible handling of requests, visitors, and service requirements.
• Updating, charging, and maintaining accurate member information in billing software.
• Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
• Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)

Qualifications

• All applicants must have a High School Diploma or equivalent
• Minimum 1 year experience in a hospitality position