PT Cross Utilized Agent, PNS $16hr paid weekly

About the role

Trego / Dugan Aviation is hiring part-time, cross-utilized agents to perform both Passenger Service and Ramp Agent duties at Gulf Shores Airport (GUF).

Responsibilities

Passenger Service Agent

• Provide total customer service to all passengers, including handling inquiries, completing transactions, and assisting with boarding.
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, accommodate passengers, and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure compliance with FAA, airline, and airport regulations; enforce safety and security measures.
• Assist passengers with special needs, such as those requiring boarding assistance.
• Complete sales reports and perform ad hoc assignments as requested by leads or supervisors.
• Work efficiently under time constraints with excellent communication skills.

Ramp Service Agent

• Handle customer luggage, including loading and unloading baggage on and off aircraft.
• Marshal aircraft to and from gates and operate ground service equipment (GSE) such as tugs and belt loaders.
• Service arriving and departing flights, assist passengers with special needs, and support customer service agents as needed.
• Perform aircraft interior cleaning, lavatory servicing, and commissary duties.
• Conduct aircraft and commissary security searches.
• Ensure ramp areas are safe, free of foreign object debris (FOD), and that ground equipment is properly maintained.
• Follow safety regulations, including proper use of ground equipment and wearing required safety gear.
• Communicate using a two-way radio.

Requirements

• Must be people-oriented, highly motivated, and maintain a positive and friendly attitude.
• Must have open availability to work varied hours, including swing and graveyard shifts, weekends, and holidays.
• Must be at least 18 years old and authorized to work in the U.S. as defined by the Immigration Act of 1986.
• Able to read and write English; bilingual skills are a plus.
• Must pass a ten-year background check and pre-employment drug test.
• Able to attend required training.

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry it in front of you with both hands for up to 25 feet.
• Must have physical dexterity to perform repetitive tasks, including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustain these positions for extended periods.
• Must have sufficient vision and ability to perform the essential functions of the position safely.
• Must be able to work in a high-pressure environment.