PT Concierge (Weekends) - Downtown Dallas

Location: Downtown Dallas – Victory Park. Schedule: Part-time, weekends (Saturday & Sunday, 8:00 am–4:00 pm). Pay: $17–$17.50/hour.

About Us

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress, and our success as a company stems from that philosophy.

About the Role

• Self-motivated, outgoing, detail-oriented, customer-service- and customer-focused individual.
• Welcomes all residents, guests, and vendors professionally and warmly.
• Controls building access by engaging everyone entering and checking in guests and vendors as needed.
• Excellent interpersonal, communication, and organizational skills to work independently and without direct supervision.
• Proficient in multi-tasking, e-mailing, telephone etiquette, taking and communicating messages, learning and consistently using resident, guest, and vendor names.
• Identifies and organizes resources to deliver the high level of personal service expected by residents, their families, and guests.

Responsibilities

• Communicate effectively and demonstrate strong customer-service skills to residents, guests, vendors, and staff.
• Identify and clarify residents’ needs and desires; answer questions and provide solutions.
• Seek ways to improve existing services or add new ones by listening to resident feedback, observing usage, and making recommendations to management.
• Assist residents in scheduling access for authorized vendors to provide services within units.
• Maintain resident and guest privacy and the organization’s reputation by keeping all information confidential.
• Understand and react quickly and effectively to any emergency.
• Maintain a safe and secure work environment; follow safety guidelines and immediately report hazardous conditions or equipment issues to the General Manager.
• Enhance department and organizational reputation by taking ownership of new requests and exploring opportunities to add value.
• Accurately maintain daily shift notes in the Building Link system.
• Receive packages and deliveries, log them in Building Link, organize for delivery, and deliver to residents as schedule permits.
• Respond to resident concerns and complaints professionally and caringly; follow up and resolve issues, escalating to Lead Concierge or AGM when appropriate.
• Manage resident relations to ensure consistently high service levels, including timely resolution of concerns, coordination of special services, and fulfillment of requests.
• Perform other duties consistent with the position as assigned by the AGM or Lead Concierge.

Requirements

• Experience as a Concierge/Front Desk in hotel or residential settings.
• Strong customer-service, communication, and interpersonal skills.
• Effective written and verbal communicator; multiple language fluency is desirable.
• Proficient computer skills, including MS Office (Word, Excel, Outlook) and e-mail.
• Able to operate standard office equipment (fax, copier, telephone, etc.).
• Flexible and adaptable to changing environments; able to make decisions under stress and prioritize/reprioritize tasks.
• Highly motivated and able to work independently.
• Perform other duties as assigned by the General Manager, Assistant General Manager, or Lead Concierge.

Physical Requirements

• Ability to lift 30–50 lbs.
• Ability to actively stand, walk, lift, and carry for extended periods.
• Ability to work at a personal computer and talk on the phone for extended periods.
• Ability to navigate the building quickly and easily as required.
• Ability to detect auditory and/or visual emergency alarms and respond promptly.
• Availability for extended/flexible hours, weekends, and holidays as needed for building coverage.
• Ability to respond to emergencies promptly.
• Communicate, receive, and exchange ideas and information using both spoken and written word.

The physical demands described are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.