PT Cashier Ritas

Summary

Provides friendly and efficient customer service to guests according to established Marketplace policies and service standards.

Engagement Expectations

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation.

Essential Job Functions

• Engages in friendly conversation with customers in the Marketplace line.
• Fills the customer’s order in a friendly, prompt and accurate manner and helps them by suggesting popular items and up‑selling items to purchase.
• Operates cash register following established cash handling procedures.
• Preps and prepares food orders, working with production staff to make food for the restaurant.
• Prepares specialty coffee/smoothies at Barista outlet.
• Maintains a clean and organized workstation.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption.
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Cleans and stocks food prep areas, dining area and workstations.
• Performs all duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent.
• One year or more related experience in a fast food restaurant setting.
• Effectively handle customer disputes in a calm and courteous manner.
• Ability to work efficiently in multiple work stations as directed.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to successfully fulfill the pre‑employment process.

Physical and Mental Demands

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Frequently required to reach with hands and arms.
• Occasionally lift up to 25 pounds.
• Ability to count.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment.