PT Brand Ambassador FOA

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and be part of a dynamic and inclusive workplace.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Utilize tools and resources to effectively drive performance and support the achievement of monthly, quarterly, and annual sales plans.
• Connect customers via the Polo Connect program and demonstrate passion and knowledge of fashion and styling.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment. Must possess strong communication skills, the ability to navigate around the sales floor, stock/dressing room, cash wrap, and office, work with chemicals, lift/carry up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, and work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).

Qualifications

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Skills

• Customer service orientation
• Effective communication
• Flexibility and adaptability
• Teamwork and collaboration
• Product knowledge and styling expertise

Benefits

At Ralph Lauren, we offer competitive compensation, comprehensive benefits, and a supportive work environment. Our benefits package includes health insurance, retirement savings plans, paid time off, and more.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).