PT Brand Ambassador

About the Role

Brand Ambassadors at Ralph Lauren have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. This role serves as the entry point for future Leadership roles within Ralph Lauren.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and consistently meet or exceed individual KPIs (e.g., SPH, data capture).
• Contribute to monthly, quarterly, and annual sales plans by collaborating with the team to uphold brand standards.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on all programs, initiatives, resources, and offerings.
• Assist customers in fitting rooms with sizing and maintain store standards.
• Maintain store standards, policies, and processes on the sales floor and back of house (BOH).
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets and replenishment (ISOS).
• Participate in company trainings, including compliance, product, process, talent development, and initiatives.
• Balance tasks while prioritizing the customer experience.
• Provide feedback to management on product opportunities or needs.
• Maintain store visual standards using company guidelines.
• Support a professional and positive work environment, champion company core values, and contribute to a cohesive team.

Requirements

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office.
• Ability to work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register and stand, move, and walk for multiple hours.
• Ability to work a flexible schedule, including days, evenings, weekends, and potential overnight shifts or travel.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Pay

$15 - $19.72 hourly