PT Adoption Center Specialist

About the role

Part-time Adoption Center Specialists provide outstanding customer service, adoption counseling, and education to the general public regarding the Humane Society of Northeast Georgia’s (HSNEGA) services and programs and animals.

Responsibilities

• Greets persons entering HSNEGA with a friendly disposition, directs persons to correct destinations/staff, and accurately answers questions from public and customers.
• Complies with and supports all HSNEGA policies, procedures, and protocols.
• Affords assistance with counseling potential adopters and completing adoption applications, contracts, and other necessary paperwork.
• Fields general inquiries from the public, always maintaining a calm, courteous and respectful manner.
• Provides adoption counseling and assists adopters with meet & greets. Processes all necessary records and paperwork for adoptions.
• Utilizes the 3 guides to decision making.
• Advises appropriate staff about animal medical or behavioral concerns.
• Advises appropriate staff about customer service and/or personnel issues in a discreet and professional manner.
• Maintains inventory of supplies and notifies appropriate personnel when supplies are needed.
• Answers questions from other staff and volunteers in a calm and courteous manner.
• Communicates effectively and completely on all documentation.
• Aids in compiling and maintaining accurate files on all animals.
• Answers multi-line phone systems promptly and professionally, routing calls to the appropriate personnel and providing general information to the public as needed.
• Checks organizational voice mail in a timely manner and distributes messages/forwarding calls as needed to the appropriate recipient.
• Enters and maintains proper documentation on all client and animal records.
• Ensures holds placed on animals are completed accurately and followed up on in a timely manner.
• Assists with adoption follow-up calls.
• Aids in opening duties and closing duties, including daily financial reconciliation.
• Restocks and cleans Adoption Center retail/merchandise areas.
• Ensures the cleanliness and organization of assigned work area including daily removal of trash and clutter and restocking of supplies.
• Oversees the ongoing cleanliness of the Adoption Center public areas (eg. waste removal, sweeping, etc.).
• Employs proper disinfection techniques and animal handling to limit potential disease transmission.
• Reports any broken or damaged equipment in a timely manner.
• Aids in general cleaning as needed.
• Handles all animals in a safe and humane manner.
• Promotes the mental health of the sheltered animals by assisting with behavioral enrichment including but not limited to playgroups, daily enrichment and socialization.
• Provides backup and other support to the Adoption Center Manager as needed/requested.

Requirements

• High school or equivalent education with advanced training or experience preferred.
• Bilingual (Spanish-speaking) preferred.
• Computer skills required.
• Excellent customer service, time management, and communication skills.
• Ability to multi-task in an extremely fast-paced environment.
• Understanding of animal welfare, basic veterinary medicine, and animal handling skills a plus.
• Valid driver’s license and a good driving record.
• Ability to communicate clearly and concisely, both orally and in writing.
• Demonstrated experience in dealing effectively and tactfully with the public, and ability to create a team environment/positive work culture and implement change when needed.
• Willing and able to obtain training/continuing education as needed.
• Demonstrated ability to apply good judgment in making decisions in accordance with organizational policies and procedures and to handle emergencies, think critically and act accordingly.
• Sound judgment and ability to exercise complete discretion when dealing with confidential information.