PT Access Svcs Registrar I / PAS Backus SSO

Position Summary

Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers.

Shift Detail

16hrs 11:00a-7:30p shift. Friday & Saturday
Plainfield, 582 Norwich Rd (10368)

Responsibilities

• Greets patients and visitors in a professional, prompt, courteous, and helpful manner.
• Serves as the first/initial point of contact for incoming calls related to patient’s privacy and services.
• Communicates clearly, calmly, and diplomatically with customers, co-workers, and visitors.
• Utilizes listening and comprehensive skills to assess and analyze customer complaints and deescalate confrontational situations.
• Verifies and collects patient financial liability due at time of service to increase financial stability for the organization.
• Secures signatures and witnesses all consent to treat compliance documents and disclosures as deemed necessary.
• Initiates patient and non-patient rapid response to alert appropriate clinical teams.
• Provides input on action plans to mitigate patient identification errors.
• Notifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory forms.
• Maintains productivity standards on a daily, weekly, and monthly basis.
• Performs other duties as directed/required within the department and at an organizational level.
• Regularly assists/supports coworkers in every aspect of their duties.

Qualifications

• Education: High School Diploma/GED equivalent
• Experience: 6 months
• Language Skills: Minimum- Excellent verbal and written communication skills
• Knowledge, Skills, and Abilities: Excellent customer service skills; Knowledge and understanding of insurance terminology and benefit processing; Attention to detail, multi-tasking, analytical skills and adaptive to change; Strong complex problem-solving skills and the ability to make decisions under supervision; Excellent organizational skills, flexibility, and ability to switch tasks frequently; Self-motivated, high-energy, tenacity.