PT Access Svcs Registrar I / PAS Backus SSO

Position Summary

Position Summary: Patient Access Services (PAS) Registrars are the patient's first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers.

Position Responsibilities

• Exhibits excellent communication and customer service skills at all times
• Greets patients and visitors in a professional, prompt, courteous and helpful manner
• Problem solving skills
• Demonstrate patience and understanding
• Serve as first/initial point of contact for incoming calls related to patient’s privacy and services
• Documentation of individualized visit with patient at time of service
• Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors
• Utilize listening and comprehensive skills
• Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking
• Affects effective use of decision making skills to resolve customer complaints and deescalate confrontational situations
• P Practices sound decision making as it relates to patient privacy and safety standards
• Interacts with patients, caregivers, family members to serve as the intermediary
• Affords assessment of the need to correspond with the patient’s with health care representative or conservator to complete the registration process
• Patient Registration: Obtains vital demographic and insurance information necessary to verify a patient’s identity, accuracy of the ADT system, the patient’s treatment plan, and reimbursement
• Utilizes patient identifiers to correctly select patient medical record, obtain accurate demographic and financial data
• Provides safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams
• Utilizes various online eligibility products and/or calling payor or patient for accurate billing information
• Affords assessment of the need to refer self-pay patients to Financial Counselor
• Verifies and collects patient financial liability due at time of service to increase financial stability for the organization
• Scans all medical record documents, insurance cards and patient identification into ADT system according to established procedures
• Secures signatures, and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessary
• Fulfills all CMS, DPH, State and Federal guidelines for compliance with appropriate billing and payment regulations
• Utilizes interpreter services as needed to perform registration duties
• Initiates patient and non-patient rapid response to alert appropriate clinical teams
• Provides input on action plans to mitigate patient identification errors
• Notifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory forms
• Mets productivity standards on a daily, weekly and monthly basis
• Receptive to feedback on quality and productivity standards

Training and Development

• Continuous education on identifying critical symptoms such as stroke, heart attack, suicidal, homicidal and any other life-threatening conditions on arrival
• Completes HealthStream learnings as required
• Completes initial 6 months of training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process
• Develop proficiencies in other areas of registration in order to provide additional support and coverage

Qualifications

• Education: High School Diploma/GED equivalent
• Experience: 6 months
• Language Skills: Minimum- Excellent verbal and written communication skills Preferred- Excellent verbal and written communication skills Multilingual desired
• Knowledge, Skills, And Ability Requirements: Excellent customer service skills. Knowledge and understanding of insurance terminology and benefit processing. Attention to detail, multi-tasking, analytical skills and adaptive to change Strong complex problem-solving skills and the ability to make decisions under supervision. Excellent organizational skills, flexibility and ability to switch tasks frequently. Self-motivated, high-energy, tenacity