Psychosocial Services Operational, Quality and Education Lead

Salary: £46,400 to £48,800 per annum (pro-rata of full time equivalent £58,000 - £61,000)

Team: Psychosocial Services
Hours: Full Time, 30 - 37.5 hours per week
Contract Type: Permanent
Location: Shooting Star House, Hampton and Christopher’s Hospice, Guildford

About the role

This is a new senior role which will support and enable our Psychosocial Services for families at Shooting Star Children’s Hospices. The role will focus on ensuring our care is as safe as it can be and the best that children and families can receive. The PSOQE Lead will help develop our governance, psychosocial education pathway, and wellbeing support for our people.

The role includes day-to-day clinical oversight of the teams and of families in crisis. Where service need allows, the PSOQE Lead will have a small clinical caseload, proportionate to the post holder's professional background and area of expertise, ensuring continued clinical credibility, visibility, and direct engagement with families.

The PSOQE Lead will be part of our Psychosocial Leadership Team and will act as a deputy to the Head of Psychosocial Services. At Shooting Star, we have an award-winning model of psychosocial care focused on accessibility and inclusivity, making it as easy as possible for those facing the devastating death of a child to receive the care they need. It is delivered by a passionate, multi-disciplinary team of social workers, family support workers, counsellors, events team, and physio, arts, trauma, and complementary therapists. We are a compassionate, forward-thinking, creative, and courageous team who strive for the very best for families.

Responsibilities

• Ensure care is safe and of the highest quality for children and families
• Develop governance, psychosocial education pathways, and wellbeing support
• Provide day-to-day clinical oversight of teams and families in crisis
• Maintain a small clinical caseload, where service need allows
• Act as deputy to the Head of Psychosocial Services

Requirements

We’re looking for a professionally qualified and registered senior clinician with strong experience of working with children, young people, and families. The ideal candidate will provide compassionate leadership across psychosocial services and bring expertise in:

• Trauma and bereavement
• Safeguarding and mental health risk
• Service development

The role requires strengthening practice, quality, education, and outcomes through collaborative, inclusive, and evidence-informed leadership.

Benefits

• Pension scheme: NHS Pension Scheme (for eligible employees) or stakeholder pension scheme with up to 7% employer contributions
• Annual leave: 27 days plus Bank Holidays, rising with length of service
• 2 weeks paid sabbatical leave after 5, 10, and 15 years’ service
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
• Employee Assistance Programme
• Occupational Health support
• Mindfulness sessions
• Mental Health First Aiders