Psychiatry Triage Medical Assistant

About the role

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. As a Certified Medical Assistant at Sagent Behavioral Health, you will play an important role in providing high-quality patient care to our Psychiatry patients. You will work alongside our Psychiatry providers, returning phone calls to patients regarding the side effects of medication; refilling medication to area pharmacies; calling insurance companies for verification on medications, and completing necessary authorizations for medications. There is little to no physical contact with patients in this role as such there are no weekends, evenings, holidays, or on-call hours!

Responsibilities

• Triaging calls from patients.
• Taking calls for lab results.
• Triages incoming lab results, medical reports, refill requests, etc. to MD/APRN/PAs in a timely fashion.
• Maintains legible and organized patient records.

Requirements

• Certificate in Medical Assisting in State of WI
• Comfortable with little to no physical patient contact on a day-to-day basis
• Experience with mental health care preferred
• Knowledgeable about psychotropic medications
• Computer and tech-savvy; experience with Electronic Medical Records

Benefits

• Medical, Dental, Vision
• 401k
• Long Term Disability
• Short Term Disability
• Life Insurance
• Reasonable caseload expectations and flexible scheduling
• Comfortable offices and clinic environment
• Free attendance for internal CEUs

Pay

Total earnings for this position will range from $21.00 - $24.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.

Schedule

Monday through Friday 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM