Psychiatry Scheduling Coordinator

About the role

At Foresight Mental Health, the Scheduling Coordinator in Psychiatry Operations facilitates patient access to psychiatric services during appointment inquiries. This position works closely with extended support team members to provide the best patient experience, utilizing multi-faceted systems like AMD, G-suite, and others.

Responsibilities

• Proactively resolve issues and build trust with patients by understanding their needs and partnering with other teams to ensure they find the best care.
• Directly support a high volume of new patients in enrolling and scheduling their first appointment through phone, email, and/or chat channels.
• Communicate patient needs and offer suggestions for improvement to bring about positive changes.
• Verify medical insurance benefits for inquiring patients.
• Effectively utilize conflict resolution and de-escalation techniques to resolve patient issues and support distressed patients.
• Communicate and partner with other operations team members and providers for coordination of care.
• Utilize various technology platforms to successfully enroll patients and ensure success for their first appointment.
• Perform all other duties or special projects as assigned.

Requirements

• Associate’s Degree or equivalent experience in healthcare or mental health field.
• 1+ years of scheduling experience.
• 1+ years of customer service experience.
• Proficiency in Google Suite, and EHR/EMR experience (AdvancedMD preferred).
• Ability to work on a computer for prolonged periods while sitting at a desk.
• Access to a private workspace that complies with HIPAA privacy guidelines.
• Exceptional customer service skills.
• Ability to handle a high volume of phone calls.
• Ability to work in a fast-paced environment and adapt to change.

Skills

• Highly organized and a great multitasker.
• Motivated to learn and grow.
• Hard-working and creative/analytical thinking.
• Reliable and ethical.

Schedule

Full-time, remote position with a schedule of Monday–Friday, 11 AM–8 PM CST.

Pay

$18–20 per hour.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Nine company-paid holidays.
• 401K with company-paid match.
• Employer-provided short-term and long-term disability insurance.
• Employer-provided basic life insurance.
• Access to pet insurance and student loan counseling services.
• Free Employee Assistance Program (EAP).
• Opportunity to be part of a culture of connection and respect working toward a shared purpose.