Psychiatric Support Assistant - Full time

About the role

Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a Psychiatric Support Assistant to support and advocate for our clients. Suncoast Center offers a variety of programs such as intensive community based mental health, forensic programs, office-based mental health and substance use care, as well as programs designed to assist children and their families in an effort to capture the needs of the entire community. Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.

Schedule

Monday through Friday, 8:00 am to 5:00 pm with a one‑hour unpaid lunch/break daily.

Responsibilities

• Has knowledge of the general process of psychiatric visits and educates clients and families on the process, including supporting Zoom tele‑health platform sessions and phone sessions.
• Works with clinical staff to ensure timely client flow through scheduled services.
• Assists with follow‑up on all pending client issues.
• Follows department procedures for Avatar entries to ensure the quality and integrity of data entry.
• Serves as back‑up to other Central Intake or Front Office Operations overflow as assigned.
• Ensures timely and accurate data entry and outcomes for designated service areas and generates required reports.
• Schedules appointments for clients and providers.
• Provides confirmation and follow‑up calls for future and missed appointments.
• Coordinates that the guardian or legally authorized person and youth are on the Zoom or phone, or in‑person meetings.
• Provides assistance to children’s psychiatric providers in order to have a successful psychiatric visit.
• Prepares support documentation needed for psychiatric appointments including: medication authorizations and consents for pharmacies; prior authorizations for medications and/or specialty services; special authorizations; verification of documentation of legal guardianship and consent to treat; required documentation for youth in foster care; ensuring the release of information is complete; school and parent forms; records requests for coordination of care.
• Is familiar with the use of an Electronic Health Record and can navigate through required documents for identifying those that need completing or updating.
• Updates client paperwork (electronic and other) so that it is completed prior to the appointment.
• Assists in the coordination of updating treatment plans.
• Provides education to clients and families regarding the use of the Medication Line, and assists with the coordination of medication line communication with providers.
• Assists with internal referrals for additional services.
• Provides medical staff updated information regarding compliance with other services and care.
• Reports all risks to supervisor and ensures that risk notes and safety plans are completed as appropriate.
• Meets regularly with program manager to review cases and job performance.