Psychiatric Support Assistant - Full time

Schedule

Monday through Friday 8am to 5pm with an hour unpaid lunch/break daily.

Job Duties

• Supports Zoom telehealth platform sessions and phone sessions.
• Ensures timely client flow through scheduled services.
• Follows department procedures for Avatar entries to ensure the quality and integrity of the data entry.
• Serves as back-up to other Central Intake or Front Office Operations overflow as assigned.
• Schedules appointments for clients and providers.
• Provides confirmation and follow-up calls for future and missed appointments.
• Covers for other staff during overflow situations.
• Coordinates that the guardian or legally authorized person and youth are present for meetings.
• Assists with internal referrals for additional services.
• Updates client paperwork and coordinates updating treatment plans.
• Provides education to clients and families regarding the use of the Medication Line.
• Reports all risks to supervisor and ensures that risk notes and safety plans are completed as appropriate.

Qualifications

• Minimum 2 years of working experience in a medical practice or behavioral health setting.
• Experience with HIPAA, consents to treat, and releases of information.
• Problem-solving computer and telephonic access issues with others.
• Knowledge of the general process of psychiatric visits and ability to educate clients and families on the process.
• Computer literate and experience with an electronic medical records system.
• Familiarity with the Zoom Platform.
• Positive disposition and non-judgmental attitude.
• Excellent customer service, telephone skills, and schedule experience.

Skills

• Knowledge of electronic medical records systems.
• Ability to navigate through required documents for identifying those that need completing or updating.
• Ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine, and credit card machine.
• Proficiency in Microsoft Outlook, Word, Excel.
• Familiarity with the Zoom Platform.

Benefits

Office based setting in direct contact with others including young children.

Busy, high stress office environment.

Indoor work; local travel for meetings, training, and location assignments.

Must be 21 years of age.

Negative Drug Screening prior to hire and throughout employment.

Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF.

Valid Florida Driver’s License and reliable vehicle, valid registration, and valid vehicle insurance.

Must be able to provide official transcripts.

Drug-free workplace policy.

Compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character.

Screening through the Clearinghouse site implemented under the directive of House Bill 531 (2025).