Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)/Melbourne

About the role

The Psychiatric Office Assistant Internship Program is designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. This hands-on program offers foundational exposure to medical office operations, particularly within behavioral and mental health settings.

Responsibilities

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• And other responsibilities pertinent to the operation of the clinic.

Requirements

• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development

Qualifications

• None specified

Skills

• Excellent communication skills
• Attention to detail
• Organizational skills
• Confidentiality and professionalism

Benefits

• Voluntary, unpaid internship
• Hands-on experience in a professional mental health care environment
• Structured training checklist to track learning milestones
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Observation periods prior to independent work

Pay

Not specified

Schedule

Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)