PSR III - Patient Services Representative - Pulmonology Clinic

Essential Responsibilities

• Affords assistance with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Assists with answering telephone calls and monitoring the abandon call rate.
• Prepares and enters healthcare providers’ templates into the EMR.
• Captures schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.
• Prepares and distributes encounter forms and inspects the form for completeness and accuracy.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes cash box daily for the clinic/unit.
• Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.).
• Talks to patients about financial accounts, and collects as appropriate.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
• Orders supplies when low and need to be reordered.
• Typing notes and letters for physicians as needed, via mail or patient portal.
• Makes immunization cards as needed.
• Sorts and distributes mail.

Minimum Qualifications

• Education Requirements: Associate's Degree required.
• Experience Requirements: 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
• Licenses/Certifications/Registrations: None required.
• Knowledge/Skills/Abilities: Expert verbal and written communication skills, expert customer service skills, expert ability to work effectively with others, expert proficiency with the use of Microsoft Office tools, knowledge of hospital policies and procedures, knowledge of third-party contractual agreements and requirements, knowledge of federal and state laws and regulations relating to payment and billing of hospital charges, skill in establishing and maintaining effective working relationships with others, skill in following verbal and written instructions, skill in interviewing patients, keyboarding skills sufficient to meet the requirements of the position, collection of copays and past due balances, Epic Cadence: Template Build 100 Class, Epic Cadence: Template Build 200 Class Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.

General Responsibilities

• Performs other duties as assigned.