PSR

Primary Accountability

Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Supports Medical, Dental, Eye Care, Call Center, or Patient Benefit teams in the efficient processing of patients and the successful application of fiscal procedures.

Description Of Primary Responsibilities

• Schedules appointments, welcomes patients, registers and supports patients until patient is seen for their scheduled services.
• Pre-registers patients which includes verification of insurance coverage, creating and assigning cases as needed, and confirmation that appointment meets scheduling protocols.
• Ensures completion of all necessary medical, dental, optical and Patient Benefit forms utilizing electronic or paper.
• Collects patient co-payment/co-insurance at time of service or initiates payment plan according to company protocol.
• Ensures patient emergencies are immediately communicated to clinical staff.
• Drives quality initiatives to improve preventative care across the organization.
• Affords assistance in selecting a Managed Care Plan and/or Primary Care Provider.
• Affords assistance in completing Labor and Industries forms.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Completes no-show call-backs on a daily basis to promote the company’s policies and educate on alternative support services.
• Assists with promoting and leading improvement efforts within the department.
• Trains staff members using variety of training tools.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Uses Microsoft Excel to create tables and simple displays of information.
• Upholds confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
• Handles basic medical records requests.
• Ensures patient waiting areas are presentable and managed according to company standards.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
• Upholds confidentiality at all times in regards to CBHA activities