PSG Scheduler

Key Responsibilities

• Receive and respond to all incoming service requests via phone, e-mail, or service management systems
• Create and manage service work orders, ensuring accuracy of customer, equipment, and issue details
• Schedule and dispatch field service technicians based on priority, location, skill set, and availability
• Maintain open work orders and follow up to ensure timely completion and proper documentation
• Create installation work orders for new machine installations
• Contact customers to coordinate and confirm installation dates, site readiness, and access requirements
• Schedule technicians and any required resources to support installations
• Work closely with internal teams (sales, project management, logistics, and service) to ensure accurate and timely installations
• Serve as a primary point of contact for customers regarding service and installation scheduling
• Provide clear communication on appointment times, changes, and expectations
• Proactively address scheduling conflicts or delays to maintain customer satisfaction
• Maintain accurate records in service management and scheduling systems

Required Qualifications

• A high school diploma or equivalent required; an associate degree or related coursework preferred
• 2+ years of experience in service coordination, scheduling, dispatch, or customer service (in a field service or technical environment preferred)
• Experience creating and managing work orders in a service management system

Skills & Competencies

• Strong organizational and time-management skills with attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong customer service orientation and problem-solving skills
• Proficiency with Microsoft Office and scheduling or service management software
• Ability to work collaboratively with technicians, customers, and internal teams