PSC Manager - Phoenix, AZ

This position is located in Phoenix, Arizona and is an onsite role.

About the role

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

If your state requires a phlebotomy license, it must be submitted with your application.

Responsibilities

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera-provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes; reporting KPIs to product management leadership on a biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Completes training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire.
• Works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI.
• Reports any SPI, CAPA, or NCR issues to internal Natera product management leadership team.
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center; may require heavy lifting of up to 50 pounds of supplies.
• May require reimbursable travel for stocking of supplies.
• May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
• Assists with managing Patient Service Center vendors.
• Assists with phlebotomy program management:
  • Monitor distribution and claiming of blood draws.
  • Monitor customer feedback.
  • Manage small escalations as needed.
  • Manage scheduling issues.
  • Ensure continued and open communication regarding ongoing draw statuses.
• Demonstrates general phlebotomy knowledge for PSC’s location (per state regulations).
• Maintains a current status on Natera’s training requirements.

Qualifications

• Minimum of 5 years of phlebotomy experience.
• 5+ years of high-level customer care experience.
• Managing/supervising phlebotomy operations and teams experience preferred.
• BS/BA degree (preferred).
• High School Diploma (or equivalent) required.
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state.
• Previous financial and budgetary experience preferred.
• Bilingual language skills preferred.

Skills

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and general phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and embrace online tools for effective program management.

About Natera

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families, in addition to fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.