PS Business Analyst

About the role

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Responsibilities

• Utilize a deep understanding of the banking sector's customer acquisition processes to provide examples related to Terafina's product functionality
• Elicits requirements from the client and converts them into user stories and product requirements
• Works as a part of the project team and act as a bridge between the client and the Terafina technology team by elaborating the client requirements
• Ability to translate and understand integration requirements underlying the business requirements
• Liaises between the client and internal stakeholders to validate, analyze and document the requirements in the form of user stories
• Participates and lead discovery activities with the customer to lay down the requirements
• Participates in the functional design and solutioning
• Works closely with the QA team to create test scenarios and review the test cases
• Ability to learn the Agile methodology and related project tools
• Participates in the sprint grooming sessions and sprint reviews both internally and with the customer
• Open to travel to client site for requirements gathering and implementation activities like UAT

Requirements

• 5 to 8 years of experience in the financial industry dealing with customer acquisitions and client interactions
• Having worked in a bank / credit union or a technology service provider
• Business Banking experience is preferred but is not a prerequisite
• User experience with banking systems, for example core systems and Loan origination system like FIS, Temenos, Fiserv, Jack Henry, Lending 360 etc.
• Understand of the digital banking's acquisition process is desirable
• Experience in implementing digital solutions would be an advantage but is not a prerequisite
• Familiar with Agile methodology would be an advantage but is not a prerequisite
• Knowledge and experience of Salesforce would be an added advantage but is not a prerequisite
• Any certifications like Certified Business Analysis Profession etc. would be desirable but is not a prerequisite
• Excellent Communication Skills – Written And Spoken – Is Required
• Experience in customer onboarding is required