PRR (Receptionist) - TMC (Weekends/Holidays 7AM to 7PM)

Patient Relations Representative

Job Summary
Position responsible for acting as a liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations.

• Assists patients in interpreting hospital policies and procedures and actively seeks resolution to identified problems and concerns of the patients/families.
• The Patient Relations Representative is the first point of contact for patients, families, and visitors, serving as a trusted resource and advocate throughout their hospital experience.
• This role responds to concerns, helps resolve issues, explains hospital policies, and partners with clinical and support teams to ensure a safe, compassionate, and positive environment.

Success Factors

• Excellent communication
• Sound judgment
• The ability to remain calm and professional while managing challenging situations

Job Description

Patient Relation Representative (Receptionist) Covering Weekends and Observed Holidays
Location: TMC/Children's Hospital
Address: 6411 Fannin, Houston, TX 77030
Status: Part Time
Shift: Weekends 7AM to 7PM
Salary Range: $16- $19 per hour

Desired Skills

• Customer service
• Patient advocacy
• Conflict resolution
• De-escalation
• Communication
• Active listening
• Problem-solving
• Relationship building
• Teamwork
• Professionalism
• Time management
• Adaptability

Minimum Qualifications

• Education: High School Diploma or GED; preferred
• Licenses/Certifications: (None)
• Experience / Knowledge / Skills: Two (2) years health care experience involving problem solving and high customer contact

Principal Accountabilities

• Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
• Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
• Investigates and actively seeks resolution to problems and concerns identified by patients/families.
• Safeguards safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.