Provisional - Customer Service Representative Martinsville

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.

About the role

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.

This role is provisional and we are only looking for candidates who live in the Martinsville, VA area and can work either of the following schedules:

• 8:00 am–5:00 pm Eastern
• 9:00 am–6:00 pm Eastern

Responsibilities

• Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
• Analysis of inventory and customer demand.
• Partner with Sales in support of customer needs.
• Manage customer records and report customer information.
• Build relationships with customers and internal partners.
• Foster teamwork.
• Back-up colleagues as needed.
• Travel on an infrequent basis in support of sales effort.

Qualifications

• Bachelor’s Degree in a related field is required (business, supply chain, international business, sales, marketing, etc.).
• Excellent communication skills both oral and written required.
• Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience.
• Strong prioritization, planning and analytical skills required.
• Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
• Individual must have the ability to contribute independently and within a team environment.
• Relevant previous customer service, sales, supply chain or manufacturing experience.
• Relevant product knowledge.
• Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.

Pay

The starting hourly pay rate for this position is $21.00.

Schedule

• 8:00 am–5:00 pm Eastern
• 9:00 am–6:00 pm Eastern